One of the most important things to understand about a successful medical practice is that things don’t begin and end with the doctors. Every member of your team has a role to play and all of them are equal contributors to your success or failure moving forward. If you’ve done what it takes to set your medical team up for success, rest assured that they will more often than not. If you’re a doctor who still thinks that you’re the only element that matters, they won’t – end of story.
If you truly want to set your medical team up for success in a way that allows you to grow and scale in all the right ways, there are a few key things you’ll want to keep in mind.
Making Success a Question of “When,” Not “If”
If you truly want to set your entire medical team up for success, you need to build a standard operating procedure with a defined process for each job role. People don’t just need to know what you expect of them on a daily, weekly or monthly basis. They also need to be able to see how they fit into the bigger picture, both in terms of organizational success and with regards to the quality of the care that you’re providing to patients every single day.
Having this comprehensive procedure that is also properly communicated allows management to better enforce processes, all of which are backed up by SOPs. If people have questions, they have a thorough document that they can refer to in order to see when things should be done, how things should be done and (once again) why this all matters so much in terms of the larger objective.
Likewise, you need to go above and beyond to guarantee that all team members actually have the tools they need to succeed. This includes making ongoing training and continuing education a priority, teaching them not only how to do their job in a broad sense but also how to get things done effectively and efficiently, as well.
When you go out of your ways to take these steps and put these types of procedures in place, you do more than just set your team up for success. You empower them, encouraging them to perform in the best way and give their all on a daily basis. Not only does this ultimately improve the quality of care that you provide to patients and their outcomes, but it’s also the foundation upon which your entire organization will be scaled in the future.
