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Why Is Teamwork Important in Healthcare?

One of the most unfortunate myths in the modern healthcare industry has to do with a decidedly limited definition of the term "collaboration." A lot...

How To Set Revenue Goals In Your Practice

If you had to make a list of some of the most important things you need to be watching about your medical practice on a...

Defining Roles and Responsibilities

In an environment as important as a medical office, every employee has an essential role to play - both in terms of the growth of...

Speed to Lead – How Important Is This For My Medical Practice?

If you truly want to grow your practice and turn it into the type of organization you'd always hoped you would one day be running,...

How To Set Your Medical Team Up For Success

One of the most important things to understand about a successful medical practice is that things don't begin and end with the doctors. Every member...

The First Impression: 4 Ways to Improve Your Phone Calls

Phone calls made to your medical practice is your first chance to make an impression and to secure the caller as your patient. Ironically, phone...

Have You Secret Shopped Your Medical Practice?

Many business owners take measures to ensure their staff is providing stellar service. They hold regular training sessions, performance appraisals or establish KPIs. Doing so...

The Initial Visit: “Wow!” the Patient With These 3 Steps

Differentiating your practice from your competitors is a matter of the quality of your patients’ experience. What will your patient remember about their visit to...