Category: Operations

Defining Roles and Responsibilities

In an environment as important as a medical office, every employee has an essential role to play - both in terms of the growth of...

How To Set Your Medical Team Up For Success

One of the most important things to understand about a successful medical practice is that things don't begin and end with the doctors. Every member...

The First Impression: 4 Ways to Improve Your Phone Calls

Phone calls made to your medical practice is your first chance to make an impression and to secure the caller as your patient. Ironically, phone...

Have You Secret Shopped Your Medical Practice?

Many business owners take measures to ensure their staff is providing stellar service. They hold regular training sessions, performance appraisals or establish KPIs. Doing so...